Repairs

For repairs, please email info@vanessapenelope.com with the item in need of repair, photo of damage, what repair is needed, your receipt, and your contact information. If we determine that we can accept your repair, we will provide you with a return shipping label. Please allow approximately 2 weeks for a repair assessment. A repair fee estimate will be provided either prior to or upon receipt of your item, depending on the nature of the repair. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 4-6 weeks to complete. We guarantee our jewellery against defects in manufacturing. In order to maintain this guarantee of craftsmanship, all repairs, alterations, or sizing must be performed by Vanessa Penelope. If you opt to have any repair, alterations, or sizing performed by anyone other than Vanessa Penelope, we relinquish any and all liability for that particular piece of jewellery. We reserve the right to determine whether or not merchandise sent for repair is found defective due to manufacturing or customer’s mishandling.